The City of Johannesburg Executive Mayor, Mpho Moerane, on Wednesday, 06 October 2021, launched the much-anticipated e-Joburg portal that will see residents experience the convenience of accessing municipal customer services online.
The Mayor who launched the portal alongside the project owner, MMC for Finance, Matshidiso Mfikoe, described its launch as a milestone step towards transforming Johannesburg into a Smart City.
“The e-Joburg portal is a new tool designed for the delivery of smart municipal services in the most convenient way for Johannesburg residents. It is set to drive automation and self-service that is aimed at reducing the time and manual workload on the city’s personnel and resources that goes into customer service,” Moerane said.
He added: “The e-Joburg is part of our long-term Growth and Development Strategy – the GDS 2040 to become a Smart City in how we deliver services to the people of Johannesburg in line with global standards for local governments.”
Moerane said the portal was inspired by their slogan “A world Class African City”,
“The e-Joburg portal is just the beginning of demonstrating our commitment as a City to serving the people of Johannesburg using innovative ways that offer convenient customer services, and more is yet to come as we continue exploring improved ways to better serve residents.”
“As of today, the City’s residents, especially ratepayers, can register and be authenticated on the portal to start viewing and transacting on their municipal accounts,” he said.
MMC Mfikoe, who has been closely monitoring the development progress of the e-Joburg portal under the City’s digital entity, the Metropolitan Trading Company, said more services are being introduced in phases which started with the Smart Online Bill Management for residential customers, government, companies and managing agents.
“This is the first phase that allows customers to receive, manage and pay their municipal accounts from the comfort of their homes or office. No more standing in long queues. The portal is set to not only improve service delivery, but to also boost revenue collection while lowering administrative costs,” she said.